SMS informing of clients informing of clients is an important part of the marketing strategy. With the help of SMS notifications, you promptly inform the client of important information, make interaction with the brand services convenient and pleasant.
What is SMS notification for?
Send sms promotional campaign notifications at every stage of interaction with the client – this is an important stage of customer service support: the client will be confident in the honesty and quality of the company’s work. In what situations are SMS notifications needed:
1. Creating a personal account
If a client has created a personal account on your website, send them a notification with a one-time code to confirm the action. This will protect the client from having their number and email used by scammers.
2. Reservation of goods
Confirmation of product reservation is an important moment in offline and online sales. The notification will confirm the fact of reservation, inform about the expiration date of the reservation, and also remind the b2b lead generation: the comprehensive guide for businesses client about the pending order and encourage to make a purchase.
3. Making an order
4. Order readiness for delivery or pickup
5. Appointment reminder
The main problem of the beauty industry, medical and training centers is no-shows. Remind clients about their appointment, lesson or consultation. Also offer the opportunity to reschedule the appointment if the client’s plans change.
6. Information about the write-off/receipt of funds to the account.
Banks are required to SMS informing of clients immediately inform clients about changes to their account. SMS messages are an opportunity to do this as quickly as possible.
7. Short text messages with one-time password
Protect your customers and send them a one-time code to their phone to confirm an action or transaction in an online store or online bank.
8. Push notifications in applications
Push notifications are an opportunity to promptly inform clients of important information: taxi arrival, transfer of an order to a worker/courier for delivery, or a cash flow transaction (banking applications can also use push notifications for alerts).
How to correctly compose the text of a service newsletter
Service mailing is primarily a tool for informing the client, an opportunity to make the seller-buyer relationship as transparent as possible. Therefore, the consumer data message should be concise and contain relevant information. Do not forget about formal politeness – conducting a correct and competent dialogue is part of the brand image.
